This Service Level Agreement is a part of the contract between Customer and Exmasters hosting.
Exmasters is committed to providing a reliable, high-quality network to support its high-speed Internet access, security, and data services. As part of this commitment, Exmasters is pleased to offer eligible Customers the following guarantees:
If Exmasters fails to meet any of these guarantees, it will provide eligible Customers with a Service Credit, as set forth below in this Service Level Agreement.
Exmasters guarantees 99.9% Network Availability, as calculated from the ingress to and egress from the Exmasters Network. For customised customers with High-Availability solutions, the guarantee is 100%. A Customer who experiences Network Unavailability may receive Service Credits, calculated monthly as an aggregate of all Service Unavailability events, in accordance with the following:
Note: A credit will be given only for those outages that were reported to Exmasters at the time of the outage. An outage is measured from the time it is reported to the time it is resolved (or up to 10 minutes after). Also if the outage is caused by Customer, there is no any credit.
This Service Level Agreement is valid from creating account and pay for the services until cancelling the account and cancelling all payments.
Verified: February 2006